FAQS

WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept PayPal, Visa, MasterCard, American Express, Discover.  Please be advised, all transactions will be processed in USD.

WHAT IS YOUR RETURN POLICY?

 Items are final sale. In the unusual event that you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged/faulty item, you must notify us within 3 days from receiving your order.

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HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Please allow 1-2 business days for your order to be processed and shipped. Orders are processed and shipped Monday - Thursday. Orders submitted on Friday - Sunday will be processed and shipped the following Monday. 

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DO YOU OFFER DISCOUNTS FOR HIGH VOLUME ORDERS, SUCH AS WHOLESALE PRICING?

Our packaging is the way it is, to allow customers to resale them. If you are interested in reselling our items, please reach out to us. We will provide you with the minimum quantity you will need to purchase in order for you to be eligible for our wholesale pricing. We do also offer the option to dropship our lashes. To get more information on how to dropship our lashes, please contact us. 

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ARE YOUR LASHES CRUELTY FREE?

All of our lashes are cruelty-free and made of synthetic fiber.

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PRIVACY POLICY? 

EsmeRey Lashes is committed to protecting users' privacy and addressing potential privacy concerns. The following information has been posted to help you, the consumer, understand what private information we collect and how your information is used. To best serve your needs, we collect the following information when visiting Esmereylashes.com. 

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Personal Information (Name, Mailing Address, Phone Number, Email Address, Payment/Billing Information, & Billing Address.)

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We only use your personal information to help you utilize everything EsmeRey Lashes has to offer. This includes:

- Completing your transactions

- Shipping your purchases

- Contacting you regarding updates on your purchase

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We do our best to keep your private information secure and safe. Most of your personal information is encrypted and is therefore protected from being accessed by outside users. However, data leaks and malicious attacks do happen. Please understand that while we do our best to protect your data, providing your personal information is at your own risk.