FAQs

All You Wanted to Know And More

Which payment methods do you accept?

We accept PayPal, Visa, MasterCard, American Express, Discover.  Please be advised, all transactions will be processed in USD.

What is your return policy?

Unfortunately, due to the nature of the product and because it can come in contact with body fluids, we do not accept returns. Items are final sale, so please shop responsibly.

How long does it take to process my order?

Please allow 1-2 business days for your order to be processed and shipped. Orders are processed and shipped Monday - Thursday. Orders submitted on Friday will be processed and shipped the following Monday.

Do you offer discounts for high volume orders, such as wholesale pricing?

Our packaging is the way it is, to allow customers to resale them. If you are interested in reselling our items, please reach out to us. We will provide you with the minimum quantity you will need to purchase in order for you to be eligible for our wholesale pricing.

Are your lashes cruelty free?

All of our lashes are cruelty-free and made of synthetic fiber.

Where can I contact you?

You can reach us either via email at Esmereybusiness@gmail.com or you can direct message us on Instagram @esmerey.lashes